“The hardware is working as it should. When baggage is not taken off the system it will shut down because it is overloaded.”
A spokeswoman for union Unite, which represents BA baggage handlers, said members had warned about inadequate training and familiarisation. “There was an over-reliance on systems management and not enough training,” she said.
Advantage business travel director Norman Gage said: “This was a people problem. BA has pared its staff to the bone so when it had a problem there were not enough people to sort it out.”
