I had the same with an Acer, but was able to save it with a new mobo. Overall I wasn't crazy about Acer's reliability, although I liked them as laptops. Funny thing is since we started to use laptops, we have 5 of them in the house, and they all still working. Some of them are obsolate, and I put Linux on them, but if needed, they all can access and cruise the web. Some have physical damage, dead batteries, broken of keys or vertical lines on the display, but they still all run. I am currently shopping for a new one for the kid, because the screen couldn't stand the abuse anymore, it is almost ripped off, but it still working. Please Register or Log in to view the hidden image! I am planning to hook it up to a screen and use it as a desktop, once he gets the new one. So I will just take him to the shop, tell him the budget and let him choose. I have just realized that instead of fingerprint recognition, the new rad is face recognition as a security feature. I guess it is cheaper for the manufacturer, since it is only a software not an extra hardware component.