Guess everybody knows Amazon and B&N, the good old shopping stores. Lots of people but the goods online on these sites.

How many people share the vision that buyers would like to place orders if they can pick up the phne, dial a number and tells the items they wish to buy. They will get a confirmation for the order from the other side from a robo / IVR system?

Navjot Singh

What's wrong with having your comfirmation emailed to you? I've never, ever had problems shopping online to the extend that I need to call a place. I see it as unnecessary.

I believe thats how phone sex works ;)

i guess you took it wrong.

One - we are not replacing the web with voice. We are just adding one more mechanism. Like we order pizza on phone. Same way, we can order books, CDs etc from am another store.

Two - Even voice sstems can send you an email confirmation or better a voice mail message if you want.

Navjot Singh

I hate voice recognition systems. They're still too artificial, inflexible, slow, and unreliable.

I can communicate faster by typing, not because I type much faster than I speak, but because I read much faster than a voice prompter.
It's also more difficult to unambiguously specify an item by voice than by typing or (even better) clicking.

There might still be room for a voice driven system, of course, but I won't use it unless it's faster and at least as reliable as keyboard/mouse, and with multimedia feedback.

I could cope with the system the Bruce Willis used when ordering a weapon in Day of the Jackal. That's my kind of shopping network!