When I first got the Internet (from my local phone company), I had a minor problem with my email, so I sent an email (obviously it was not a major problem) to the phone company's help desk. They sent me back an email telling me not to email them, to call them on the phone instead. My first question was, "Why am I paying for email if I'm not allowed to email you?" And my second question was, "Why do you have an email address if I'm not allowed to email you?"
Well, somebody once told me if you have a problem with a company, send an email to the company president - so I scoured their website and found the president's email address and sent him an email explaining my problem. Ten minutes later I got a reply saying I would get a reply within three business days.
During my search I had also found a Feedback page on their website and filled it in with my name, phone number, email, problem category, sub-category and description - and when I clicked Submit it said, "This feature is currently not available. Please try again later."
So I tried again later. I filled in my name, phone number, email, problem category, sub-category and description - and when I clicked Submit it said, "This feature is currently not available. Please try again later."
And I tried again later. I filled in my name, phone number, email, problem category, sub-category and description - and when I clicked Submit it said, "This feature is currently not available. Please try again later."
And I tried again later. I filled in my name, phone number, email, problem category, sub-category and description - and when I clicked Submit it said, "This feature is currently not available. Please try again later."
Sure enough, three business days later I got an email from the president's office (I'm sure the president himself never got within a mile of my email) saying that they were glad that I was happy with their service.
I immediately replied that I was NOT happy with their service, in fact that was the only reason I had contacted them at all. I explained my problem again. Ten minutes later I got a reply saying I would get a reply within three business days.
Well, three business days twice, with a weekend included, meant it was more than a week from my first email before I expected another reply. But I didn't get an email reply. I got a phone call - from the help desk. Apparently the president's office had lit a fire under them and now they were all gung-ho to help me. I told them I had already fixed the problem myself.
I also told him that the Feedback page on their website wasn't working. He said, "Yes it is," and I said, "NO IT ISN"T."
He tried it on his computer while we were still on the phone and he said, "Hmm, you're right. It isn't working."
So the only satisfaction I got from the whole adventure was them admitting I was right about something.
But the punchline came several years later when I was searching their website again for some reason. Their help desk now had a little note that said, "Don't call us on the phone. Send us an email. It's more secure."