Remember, the iMac user's manual (for the nosecones, at least) was unofficially three pages long. Remember that "Open box, plug in, go" campaign? That's the user's manual. The rest of it tells you stuff about ergonomics to help you avoid back and neck problems, and also carpal-tunnel. Macs are designed to be on a network; that's part of it. It's not that they don't want to help you, but Apple can't help you unless you can tell them what's wrong. And that's where the technical information library comes in. Especially with OSX you have to deliberately and with knowledge try to take your system down to the point that you can't get the information you need. I mean, here's something I never thought I'd see in the TIL: Please Register or Log in to view the hidden image! Article #93367: A Windows XP iTunes window, from Apple's online support. Not only do I love not having a whole bunch of manuals around (OS, video card, sound card, game card, &c.), but I love not needing them. In being stung by a production issue that embarrassed Apple, a firmware issue that canceled half my RAM, and a changeover to a new operating system that was supposed to embarrass Apple°, it really has been nonetheless that easy. I've never not been able to reach the library, except when the network itself was down. In fact, if you consider in one of my earlier postings the tale of the first-generation iMac that blew its monitor in a power surge, that's how the issue was resolved. He popped over to the nearest working computer, hopped into the library, and all that was left was to find someone with a spare monitor. And, as the majority of his friends use PC's, there were plenty sitting around to choose from. ° OS changeover - When Steve Jobs debuted OSX, he said it would run on all iMacs. Several months later he apparently had to eat those words. My computer isn't supposed to perform as well as it does, and in the end not nearly as many folks were stung by the changeover as Apple feared; so Jobs offered a decent concession to get the folks with lost iMacs new machines.