“ Originally Posted by scheherazade and he switched out the modem and we were good to go. ” What do you mean? You mean he reset the modem? No. He actually replaced it with a new and improved modem. “ Originally Posted by scheherazade He also had us test the cables connecting the modem to the router as the little connections can become worn and problematical. ” Since those cables are never touched or moved, how do they become worn? By electricity? We have a lot of power fluctuation here, and cables tend to dandle over the edge of tables etc. and get bumped during house cleaning. The actual connection points can suffer degradation as all metal oxidizes over time.