Here in the UK a shopkeeper had to apologise for asking some parents to remove their out-of-control child from the shop. I have very little experience of children and the little I have had has not been good. A while back I dealt with a child by going GRRRR at it - the child became hysterical and the parents assumed I'd slapped it. At the time slapping was borderline acceptable and the parents left and never darkened my door again (success). Now I suspect they would have called the police. So, how should shopkeepers deal with badly behaved children? My own thoughts head in the direction of straitjacket, gag, hood and possibly ECT. Locally ECT tends to strike when least expected so I don't see us offering it as therapy in the near future. Hooding works for birds but does it work for children? I'd like to try it but I'd hate to have to apologise if it didn't work and even more so if it did. Gag and straitjacket can't really fail - maybe pop the hood on as well to be on the safe side. Preparation is the secret of success. So when a parent says "We just can't control him." the superior shopkeeper should be in a position to offer a range of solutions that allow both the parent and others to shop in peace. -C2.