Illustrator malfunctions

Discussion in 'Computer Science & Culture' started by whitewolf, Oct 10, 2004.

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  1. whitewolf asleep under the juniper bush Registered Senior Member

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    Words do not appear in dialog boxes and in palettes; the thing freezes after a few actions. I got it from a friend. His works fine, mine doesn't. What to do?
     
    Last edited: Oct 10, 2004
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  3. MagiAwen Registered Senior Member

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    Might need to free up some resources. Check to see how many other programs you have running. If there are some, shut them off and see if it helps

    Also, I am not sure in Illustrator but with photoshop if you do not have a large enough swap file (HDD space) photoshop won't work correctly and sometimes will not run at all...since they are both made by adobe it could ring true for both applications.
     
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  5. whitewolf asleep under the juniper bush Registered Senior Member

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    So far, I can say that Photoshop (gotten by the same means) works perfectly well in the same conditions.
     
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  7. MagiAwen Registered Senior Member

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    If that doesn't help or is not an issue...check your RAM size against what is recommended to be able to run Illustrator and if that still isn't the issue, if you have winxp, go to the control panel then to administrator tools and select event viewer. In the window that comes up select application and see if any errors show up in the right hand side of the window (on some comps this takes time to propagate). If nothing there, click to highlight the system selection on the right and do the same.

    If something comes up as error or warning, you should be able to click on it and possibly get an idea of what happened as it may not be the adobe product at all. In either case you will have an error or an event id number to be able to inquire about.
     
  8. MagiAwen Registered Senior Member

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    whitewolf...when you installed Illustrator and it asked you questions about your scratch file...do you remember what you told it to do?

    Though...I have not installed Illustrator in years so it may be different with the newer versions but I remember that on installing that was a major factor in the way it ran.

    Might be beneficial to know what platform and version of Illustrator you are using as well

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    Last edited: Oct 10, 2004
  9. whitewolf asleep under the juniper bush Registered Senior Member

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    I've got Illustrator CS. It wants 128 mb of RAM, and... 128 is what I have. Well, when I shut down all other applications, text appeared. But it still froze in a few minutes. In the event viewer, there were errors and warnings. There was "warning", source: EventSystem (a few of those), and "error", source: Application Hang.

    128 mb is really not enough?

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    Mnope, don't remember at all.
     
  10. MagiAwen Registered Senior Member

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    ok. I don't know if the CS version even asks...it was an idea.

    128mb might really not be enough.
    The fact that photoshop seems to run with no problems would suggest illustrator should not, however it would also depend on the version of photoshop. If you have a limited version of photoshop that might be a reason...Hard for me to tell from here

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    Anyways...if all it says is that the application is hanging, it is a resource problem and most likely not a scratch file problem.

    Some things to check...
    -Free space on HDD
    -Task manager processes. (ctrl+alt+delete select task manager and the processes tab..see what is running. I know you said you shut everything down but I am habitual in going over it because some people do miss some things)
    -Startup Configuration (Start/run/type in msconfig go to startup tab in window and see what is running on startup. You might still have programs running that you do not see)
     
  11. MagiAwen Registered Senior Member

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    Here are some things from Adobe. I would just send you there but you have to register to see it and I wasn't sure if you wanted to go through all that.

    Optimizing Windows

    By configuring your system to run efficiently, you increase the amount of memory available to applications and ensure that they run smoothly. By increasing the amount of memory available to Illustrator, quitting applications you are not using, or disabling nonessential startup applications or fonts, you can improve Illustrator's performance.


    Virtual memory
    Virtual memory allows the system to use hard disk space to store information normally stored in memory (RAM). Because it takes longer to access information on a hard disk than it does to access information in memory, using a portion of the hard disk as virtual memory can decrease performance.


    By default, Windows 98 manages virtual memory dynamically; the amount of hard disk space Windows uses changes over time depending on how the computer is used. Illustrator 10 performs best when you allow Windows 98 to manage virtual memory dynamically.


    Windows 2000 and XP manage virtual memory using a paging file; you define the minimum and maximum size of this file. Illustrator performs best when the paging file's maximum size is at least twice the amount of installed RAM.


    To allow Windows 98 to manage virtual memory dynamically:
    1. Exit from all applications.
    2. Choose Start > Settings > Control Panel; double-click System, and then click the Performance tab and click Virtual Memory.
    3. Select Let Windows Manage My Virtual Memory Settings (Recommended), and then click OK.
    4. Click OK to close the Virtual Memory dialog box.
    5. Click OK to close the System Properties dialog box.
    6. Restart Windows.


    To create a paging file in Windows 2000 or XP with a maximum size of twice your amount of installed RAM:


    Note: You need Administrator rights to change the size of your computer's paging file.


    1. Exit from all applications.
    2. Choose Start > Settings > Control Panel (Windows 2000), or choose Start > Control Panel (Windows XP), and then double-click System.
    3. Access the Performance Options dialog box:
    -- In Windows 2000, click the Advanced tab, and then click Performance Options.
    -- In Windows XP, click the Advanced tab, click Settings in the Performance section, and then click the Advanced tab.
    4. In the Virtual Memory section, click Change.
    5. From the Drive list, select a hard drive that has at least twice the amount of your computer's installed RAM. For example, if your computer has 64 MB of RAM, select a hard drive that has at least 128 MB of free space. For best performance, choose a hard drive not used for Illustrator's scratch disk.


    Note: To determine the amount of space available on a drive, click the drive letter; the amount of space available appears in the Paging File Size for Selected Drive section.


    6. In the Initial Size box in the Paging File Size for Selected Drive section, enter a value equal to the amount of your computer's installed RAM plus 12 MB.
    7. In the Maximum Size box, enter a value equal to twice the amount of your computer's installed RAM.
    8. Close the System Properties dialog box:
    -- In Windows 2000:
    a. Click Set, and then click OK.
    b. Click OK in the System Control Panel Applet dialog box.
    c. Click OK in the Performance Options dialog box, and then click OK.
    -- In Windows XP:
    a. Click Set, and then click OK.
    b. Click OK in the Performance Options dialog box
    c. Click OK in the System Properties dialog box.
    9. To restart Windows, click Yes in the System Settings Change dialog box.
     
  12. MagiAwen Registered Senior Member

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    If you find after all that that it's still not working, I have this other very long troubleshooter from adobe that walks you through determining if it is simply a bad install.

    I refrain from posting it at this time because of its length but if you would like it, let me know.

    Please Register or Log in to view the hidden image!

     
  13. whitewolf asleep under the juniper bush Registered Senior Member

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    Well, I made the initial file size 780 mb; it was slightly below that before. I guess that means that's not the problem.

    Even after narrowing things down to bare basics in the task manager, the problem persists.

    I guess I'll need that long troubleshooter.
     
  14. MagiAwen Registered Senior Member

    Messages:
    225
    ok here goes. Good Luck!!

    You are restarting the computer when you make changes, right??

    System errors can manifest themselves in many different ways, including (but not limited to) the following:
    -- A blank or flickering dialog box
    -- A frozen cursor or screen
    -- An error such as
    - "This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor."
    - "Illustrator caused a General Protection Fault in module [filename]."
    - "Illustrator caused an Invalid Page Fault in module [filename]."
    - "Application Error."
    - "Unhandled exception detected. Application will be terminated."
    - "Illegal Instruction."
    - "Segment load failure in [filename]."


    Different factors can cause system errors, including conflicts among device drivers, software, and hardware, and corrupt elements in specific files. Although a system error may occur only when you work with Illustrator, Illustrator may not necessarily be the cause--it may be the only application that is memory- or processor-intensive enough to expose the problem.


    To get the most from this document, perform the tasks in order. Keep track of the tasks you perform and the results of each, including errors or other problems. Adobe Technical Support can use this information to better assist you, should you need to call.


    Beginning troubleshooting

    The tasks in this section can help you resolve the most common system errors. Before performing any of these tasks, back up all personal files (for example, Illustrator files you created). Always restart the computer after a system error occurs to refresh its memory. Continuing to work without restarting the computer may compound the problem.


    Note: Some of these tasks require you to locate files by their filename extensions (for example, filename.ini). By default, Windows Explorer hides filename extensions it recognizes.


    To display all filename extensions in Windows Explorer:
    1. Start Windows Explorer.
    2. Choose Tools > Folder Options.
    3. Click the View tab in the Options dialog box.
    4. Select Show Hidden Files And Folders.
    5. Deselect Hide File Extensions For Known File Types.
    6. Click OK, and then close the Options dialog box.


    1. Illustrator may not install correctly on a system that doesn't meet the requirements for it. The requirements vary, depending on the version of Illustrator.


    Illustrator CS (purchased as a stand-alone product)
    Make sure that your system meets the requirements on the Adobe Web site at www.adobe.com/products/illustrator/systemreqs.html.


    Illustrator CS (purchased as part of Adobe Creative Suite)
    Make sure that your system meets the requirements on the Adobe Web site at www.adobe.com/products/creativesuite/systemreqs.html.


    Illustrator 10.x
    Make sure that your system meets the following requirements
    -- Intel Pentium II or faster processor
    -- 128 MB of available RAM*
    -- 180 MB of available hard-disk space for installation
    -- For PostScript printing, Adobe PostScript Level 2 or later printer


    * To check how much RAM is installed, choose Start > Settings > Control Panel, and double-click System. The amount of RAM appears on the lower half of the General panel in the System Properties window.


    2. Install the latest version of Illustrator.
    The latest version of Illustrator may be more compatible with your operating system and hardware drivers. Before you install an upgrade or update, make sure that the system meets the requirements.


    Updates are available from the Adobe Web site at www.adobe.com/support/downloads/main.html. If you use Illustrator 10.0.x, however, an upgrade to Illustrator CS may solve a wider range of problems. You can purchase upgrades from Adobe Authorized Resellers and from Adobe directly:
    -- To locate an Authorized Reseller, visit the Adobe Web site at www.adobe.com/store/customerregistration/other_places.jhtml, or call Customer Services at 800-649-3875.
    -- To purchase an upgrade from Adobe, visit the Adobe Store at www.adobe.com/store/products/master.jhtml?id=catIllustrator, or call Customer Services at 800-649-3875.


    3. Install the latest Windows update.
    Windows updates (also called Service Packs) improve its performance and compatibility with other applications. You can obtain Service Packs from Microsoft's Web site at www.microsoft.com. For assistance installing a Service Pack, contact Microsoft Technical Support.


    If you reinstall an application or Windows after installing the latest Service Pack, reinstall the Service Pack. Some applications install commonly used system files, overwriting the updated versions installed by the Service Pack.


    4. Re-create the Illustrator preferences file.
    You can re-create the Illustrator preferences file to eliminate problems caused by a damaged preferences file.


    Note: When you re-create the preferences file, unsaved actions are lost. To save actions that you created, choose Save Actions from the Actions palette menu.


    To re-create the Illustrator preferences file:
    1. Exit from Illustrator.
    2. Rename the AIPrefs file (for example, to AIPrefs.old) located in the Adobe Illustrator 10 folder or the Adobe Illustrator CS Settings folder which are located in the Documents and Settings\[user profile]\Application Data\Adobe\folder.
    3. Start Illustrator. Illustrator creates a new preferences file.


    If the problem continues, the preferences file isn't the cause. To restore custom settings, delete the new preferences file and restore the original name of the previous preferences file.


    5. Run Illustrator while no other applications are running in the background.
    Some applications that run in the background may cause system errors or freezes when running concurrently with Illustrator. You can identify these applications and disable them before starting Illustrator. To identify problematic applications that run in the background, remove applications from the Startup folder, and close those that are specified in the registry to start automatically.


    To identify a problematic application in the Startup folder:
    1. Exit from open applications.
    2. In Windows Explorer, move all icons and shortcuts from the following folders to another folder:
    -- Documents and Settings\All Users\Start Menu\Programs\Startup
    -- Documents and Settings\[user profile]\Start Menu\Programs\Startup
    3. Restart Windows, and try to re-create the problem:
    -- If the problem recurs, move the icons and shortcuts back to the Startup folder.
    -- If the problem doesn't recur, move one icon or shortcut back to the Startup folder, and then repeat step 3. After you identify the icon or shortcut that causes the problem, move any remaining icons or shortcuts back to the Startup folder.


    To identify a problematic application specified in the registry to start automatically:
    1. Right-click the Task Bar, and choose Task Manager from the pop-up menu.
    2. Click the Applications tab.
    3. Select an application name, and then click End Task.
    4. Restart Illustrator, and try to re-create the problem:
    -- If the problem recurs, repeat steps 1-4, and select a different application in step 3.
    -- If the problem doesn't recur, the application that you selected in step 3 conflicts with Illustrator. Contact the developer of the application for assistance.


    6. Set a PostScript printer as the default.
    To determine if the printer driver for the current default printer conflicts with Illustrator, install a printer that uses a PostScript printer driver, and then set that printer as the default. (In Windows, you can install a printer that isn't a physical piece of hardware.) If the problem doesn't recur, the printer driver that you were using previously conflicts with Illustrator; contact the printer manufacturer for an updated driver.


    To install a printer that uses a PostScript printer driver:
    1. Download the installer for the Adobe PostScript printer driver (AdobePS) from the Adobe Web site at www.adobe.com/support/downloads/pdrvwin.htm.
    2. Double-click the installer file, and then follow the on-screen instructions.


    To set a printer as the default:
    1. Choose Start > Settings > Printers.
    2. Right-click the printer, and then choose Set as Default from the pop-up menu.


    7. Troubleshoot third-party plug-ins.
    Remove third-party plug-ins from the Illustrator plug-ins folder, and then restart Illustrator. If the problem recurs, move the plug-ins back to the Illustrator plug-ins folder, and proceed to the next section of this document, "Intermediate troubleshooting." If the problem doesn't recur, identify conflicting plug-ins.


    To identify conflicting plug-ins:
    1. Move one third-party plug-in back to the Illustrator plug-ins folder.
    2. Restart Illustrator and try to re-create the problem:
    -- If the problem doesn't occur, repeat steps 1-2.
    -- If the problem recurs, contact the developer of the plug-in you last moved to inquire about an update.


    Intermediate troubleshooting

    If the tasks in the previous section don't solve the problem, try the following intermediate troubleshooting tasks.


    8. Reinstall Illustrator in Safe Mode.
    Device drivers and software that loads automatically with Windows (for example, screen savers, virus protection utilities) can conflict with the Illustrator installer. To prevent conflict, reinstall Illustrator while Windows is in safe mode, which disables non-standard device drivers and startup software.


    Note: If you installed Illustrator CS from the Creative Suite CD, you will need to use the uninstaller located on the Creative Suite Installer CD instead of using steps 2 and 3 in the below instructions. You will also need to insert the Creative Suite CD instead of the Illustrator CD in step 6.


    To reinstall Illustrator in safe mode:
    1. Move any personal files out of the Illustrator folder and its subfolders, and then delete the Illustrator folder.
    2. Choose Start > Settings > Control Panel. Double-click Add/Remove Programs.
    3. Select Illustrator, and click Remove. Follow the on-screen instructions to uninstall Illustrator.
    4. Restart Windows: When the message "Starting Windows 2000" appears, press the F8 key.
    5. Select Safe Mode from the Windows 2000 Advanced Options menu.
    6. Insert the Illustrator CD, and install Illustrator.
    7. Restart Windows.


    9. Update the video card driver.
    Many video card manufacturers frequently update their software drivers. If you haven't recently updated the video card driver, contact the video card manufacturer for an updated driver, or download one from the manufacturer's Web site. (To determine the manufacturer of a video card, view the card's properties in Device Manager.) You can often determine if the video card driver is outdated by changing the color-depth and resolution of the video card or disabling graphics hardware acceleration. If the problem doesn't recur, the driver is probably outdated.


    To change the color-depth and resolution of the video card:
    1. Choose Start > Settings > Control Panel.
    2. Double-click Display, and then click the Settings tab.
    3. Change the color-depth using the Colors menu:
    -- If the current color-depth is 256 Colors, choose True Color (which may be designated as 24-bit color; 16,777,216 colors; or millions of colors).
    -- If the current color-depth isn't 256 Colors, choose 256 Colors.
    4. Change the resolution using the Screen Area slider:
    -- If the current resolution is 640 x 480, move the slider to 800 x 600.
    -- If the current resolution isn't 640 x 480, move the slider to 640 x 480.
    5. Click Apply, and then click OK.
    6. Restart Windows and Illustrator.


    To disable graphics hardware acceleration:
    1. Choose Start > Settings > Control Panel, and then double-click System.
    2. Click the Performance tab, and then click Graphics.
    3. In the Advanced Graphics Settings dialog box, move the Graphics Hardware Acceleration slider to None, and then click OK.


    Note: You can try different acceleration levels to determine which works best with your computer. For additional information, see chapter 19 of the Windows 2000 Resource Kit.


    4. Click OK, and then click Close.
    5. Restart Windows.


    10. Verify that other device drivers are compatible with Windows 2000.
    If updating the video card driver doesn't resolve the problem, verify that all other device drivers are compatible with Windows 2000. Device drivers are software files that allow Windows to communicate with devices such as scanners, mouse devices, and keyboards. Contact the device manufacturer to make sure that you are using the latest driver for it.


    To check for device driver problems:
    1. Choose Start > Settings > Control Panel, and double-click System.
    2. Click the Hardware tab, and then click Device Manager.
    3. Click the plus sign to the left of each device type.
    4. If a device appears with a black exclamation mark in a yellow circle, right-click that device, and choose Properties from the pop-up menu.
    5. Check the properties for the device:
    -- Check the Device Status field: If the device isn't working properly, information in this field can help you troubleshoot the problem.
    -- If the Properties dialog box has a Driver tab, click it. If the Driver tab doesn't indicate the driver provider, click Driver Details. If Microsoft is the provider, you probably have a generic driver and should obtain the most recent driver provided by the device manufacturer.


    11. Check for fonts that conflict with Illustrator.
    To determine whether a font causes the problem, reduce the number of active TrueType fonts by moving the font files to another location:


    Note: Don't move the TrueType fonts installed by Windows. For a list of these fonts, see document 325352, "TrueType Fonts Installed by Windows 2000."


    1. Create a new folder (for example, C:\TrueType).
    2. Open the Winnt\Fonts folder.
    3. Move TrueType font files, excluding those installed by Windows, from the Winnt\Fonts folder to the folder you created in step 1.
    4. Restart Windows.
    5. Move a few of the fonts from step 3 back to the Winnt\Fonts folder.
    6. Restart Windows.
    7. Start Illustrator, and try to re-create the problem:
    -- If the problem recurs, one of the fonts you moved in step 5 may be the cause. Remove those fonts from the Winnt\Fonts folder, and repeat steps 4-6, this time adding only one font at a time. When the problem recurs, do one or more of the following:
    - If you use a font utility other than the Windows Fonts folder (for example, ATM Deluxe or Suitcase), remove the fonts using that utility. For instructions, refer to the documentation for the utility.
    - Remove the font and reinstall it from the original media.
    - Contact the font manufacturer to obtain an updated version of the font.
    -- If the problem doesn't recur, repeat steps 5-7 and test different fonts.


    12. Change the size of the virtual memory paging file.
    Virtual memory allows the system to use hard disk space to store information normally stored in memory (RAM). Windows 2000 manages virtual memory using a paging file; you define the minimum and maximum size of this file. If the maximum size isn't twice the amount of installed RAM, applications may return errors.


    To change the maximum size of the paging file to twice the amount of installed RAM:


    Note: You must be logged on as an Administrator to change the size of the paging file.


    1. Exit from open applications.
    2. Choose > Start > Settings > Control Panel, and double-click System.
    3. Click the Advanced tab, and then click Performance Options.
    4. Click Change in the Virtual Memory section.
    5. From the Drive list, select a hard drive that has at least twice the amount of the computer's installed RAM. To determine the amount of space available on a drive, click the drive letter; the amount of space available appears in the Paging File Size for Selected Drive section. (For best performance, don't choose a hard drive used as an Illustrator scratch disk.)
    6. In the Initial Size text box, enter a value equal to the amount of the computer's installed RAM plus 12 MB.
    7. In the Maximum Size text box, enter a value equal to twice the amount of the computer's installed RAM.
    8. Click Set, and then click OK to close the Virtual Memory dialog box.
    9. Click OK to close the Virtual Memory dialog box, then to close the Performance Options dialog box, and then to close the System Properties dialog box.
    10. Click Yes in the System Settings Change dialog box. Windows restarts.

    13. Optimize Windows' handling of temporary files.
    Windows and applications store working data in temporary (*.tmp) files that they create on the hard disk. Excessive or outdated temporary files can interfere with Windows' performance. Delete temporary files, and make sure that at least 50 MB of free space is available on the hard disk to which they are written.


    To delete temporary files:


    Note: Repeat this procedure periodically. Windows deletes temporary files when Windows and applications close normally. When Windows or an application crashes, however, temporary files can accumulate on the hard drive.


    1. Exit from open applications.
    2. Choose Start > Search > For Files or Folders.
    3. Type *.tmp in the Search for Files or Folders Named text box.
    4. Choose Local Hard Drives from the Look In pop-up menu.
    5. Click Search Now.
    6. After the search results appear, choose Edit > Select All.
    7. Choose File > Delete. Click Yes to confirm that you want to send the files to the Recycle Bin.
    8. Remove any files you don't want to delete from the Recycle Bin, and then empty the Recycle Bin. Windows deletes all temporary files not in use.


    To make sure that at least 50 MB of free space is available on the hard disk to which temporary files are written:
    1. Exit from open applications.
    2. Choose Start > Settings > Control Panel, and double-click System.
    3. Click the Advanced tab, and then click Environment Variables.
    4. In the User variables for [user name] section, locate TEMP in the Variable column, and note the folder listed in the Value column. If the complete pathname for the folder isn't visible, double-click TEMP in the Variable column, and note the folder name in the Variable Value text box.


    Note: If a TEMP variable doesn't exist, contact your system administrator for assistance.


    5. In Windows Explorer, verify that the folder you noted in step 4 exists on a non-compressed drive that has at least 50 MB of free space:
    -- If the folder doesn't exist, create it: Right-click the drive, choose New Folder from the pop-up menu, and type the folder name you noted in step 4 (for example, Temp).
    -- If the drive doesn't have enough free space, create additional space by removing unnecessary files. To determine the amount of free space, right-click the drive and choose Properties from the pop-up menu.

    14. Optimize scratch disks.
    Illustrator uses a scratch disk file (that is, temporary disk space for storing data and performing computations) when insufficient RAM is available for bitmap image editing. Illustrator can create two scratch disk files of up to 2 GB each. Each scratch disk file must be on a separate hard drive partition.


    The hard drive partition you specify as the primary scratch disk should have free space equal to three to five times the size of the average placed bitmap image file; specify a secondary scratch disk if you have an additional hard drive partition. If disk space is insufficient, delete temporary files (see task 6 above), or remove other files from your hard disk(s).


    To specify a scratch disk in Illustrator, choose Edit > Preferences > Plug-ins & Scratch Disk.


    15. Disable hard disk compression.
    Disable hard disk compression, which can interfere with Illustrator's ability to store and access files and resources. For information about disabling hard disk compression, see the documentation for the compression software that you use.

    16. Repair and defragment hard disks.
    System errors can occur if hard disks contain damaged sectors or fragmented files. Repair and defragment hard disks using either the Error-checking tool and Disk Defragmenter utility included with Windows or a third-party disk utility (for example, Norton Utilities by Symantec Corporation). You should run such utilities on each hard disk or partition. More information about the Error-checking tool and Disk Defragmenter appears below; for more information about a third-party disk utility, refer to the documentation for the utility.


    The Error-checking tool repairs bad sectors, lost allocation units and file fragments, cross-linked files, and invalid file names. To access the Error-checking tool, double-click My Computer, right-click the desired hard disk, and choose Properties from the pop-up menu; in the Local Disk Properties dialog box, click the Tools tab, and then click Check Now in the Error-checking section.


    Note: To prevent Disk Defragmenter from moving files to bad sectors of a disk, run the Error-checking tool before running Disk Defragmenter.


    Disk Defragmenter rearranges the files and free space on your computer so files are stored in contiguous units and free space is consolidated in one contiguous block. To access the Disk Defragmenter utility, choose Start > Programs > Accessories > System Tools > Disk Defragmenter.


    17. Scan the system for viruses.
    Use current anti-virus software (for example, Norton AntiVirus, McAfee AntiVirus) to check the system for viruses. Virus infections can damage software and cause system errors. For more information, see the documentation for the anti-virus software.


    18. Identify the file that causes the problem.
    If an error indicates which file causes the problem, reinstall the application to which that file belongs. If that file is damaged and causes problems in Illustrator, reinstalling the associated application can correct the problem.


    If an error indicates a Windows file (for example, System.ini, Win.ini), try the previous tasks in this section, and then reinstall Windows over itself. If the problem persists, you may need to reformat the hard disk and reinstall Windows.


    19. Reformat the hard disk, and reinstall only Windows 2000 and Illustrator.
    Reformat the hard disk, and then install only Windows 2000 and Illustrator from the original installation media. Reformatting a disk erases all files it contains, so be sure to back up all personal files first. Also make sure that you have all application and system disks.


    Note: Don't install additional software or hardware until you are sure that the problem is resolved. Don't back up the hard disk and restore Windows and Illustrator instead of reinstalling them; if the problem is caused by an application or Windows, and either one is restored instead of reinstalled, the problem may recur.


    After you reformat the hard disk and reinstall Windows and Illustrator, try to re-create the problem:
    -- If the problem no longer occurs, install other applications one at a time and try to re-create the problem after each installation. If the problem occurs after an installation, the recently installed application may be the cause.
    -- If the problem occurs when only Windows and Illustrator are installed, the cause is hardware-related, and you should contact the hardware manufacturer or an authorized reseller for assistance. Before contacting the manufacturer or reseller, however, you may want to try one or more tasks in the following section.


    Advanced troubleshooting

    If the tasks in the previous section didn't resolve the problem, hardware may be conflicting with Illustrator.


    Disclaimer: Adobe doesn't support hardware and provides these tasks as a courtesy only. For further assistance, contact the hardware manufacturer or an authorized reseller. If you troubleshoot hardware problems yourself, you may void the warranty for your computer.


    Note: Before you remove or rearrange hardware, turn off the power to the computer and any peripherals.


    20. Check for SCSI problems.
    If you have a SCSI controller for your scanner or hard drives, check your SCSI card for incorrect settings, drivers, hardware damage, or cable damage. Also, check that your SCSI chain is terminated properly. For instructions, contact your SCSI card manufacturer.


    To identify SCSI hardware problems by using the System Properties dialog box:
    1. Choose Start > Settings > Control Panel, and double-click System.
    2. Click the Hardware tab, and then click Device Manager.
    3. Click the plus sign to the left of the SCSI and RAID Controllers line.
    4. For each adapter listed, right-click the name, and then choose Properties from the pop-up menu. If the Device Status section indicates that the SCSI adapter isn't working correctly, reinstall SCSI device drivers; contact the manufacturer of the SCSI card for further help.


    21. Check for problems with RAM SIMMs or DIMMs.
    Ensure that RAM SIMMs or DIMMs are installed properly and are not the cause by doing one or more of the following:
    -- Change the order of the installed SIMMs or DIMMs.
    -- Remove all but the minimum number of SIMMs or DIMMs needed to run Windows and Illustrator, and test to see if the problem persists. If it does, replace the SIMMs or DIMMs you removed and remove the others, testing again to see if the problem persists. If the problem doesn't recur, one or more of the removed SIMMs or DIMMs are the cause. For assistance, contact the RAM SIMM or DIMM manufacturer.



    --------------------------------------------------------------------------------

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    Copyright © 2004 Adobe Systems Incorporated. All rights reserved.
     
  15. whitewolf asleep under the juniper bush Registered Senior Member

    Messages:
    3,112
    Ok, I'll look into that long text over the weekend, for now I have to deal with it as is because things are due.

    BUT!!!! Before Illustrator quits, I have to save the files. but I can't save it as the same file, the thing says that the document is already in use by some other app, so I rename the file. Then, I went to delete the old versions (when Illustrator was quitted). It said that some application is using those files. So I went and mannually dragged them into trash box. Then, I went to clean my trash. Each time i open the trash, explorer.exe encounters a problem and needs to shut down.

    It can't be a virus or anything of the sort because, I swear, everything else works normally. Anyways.... How do I clean my trash?
     
  16. whitewolf asleep under the juniper bush Registered Senior Member

    Messages:
    3,112
    K, my thing says "faulting app. explorer.ese (blah) faulting module aiicon.dll (part of Illustrator, icons) fault address 0x00005303." What am I to do with that?

    C'mon, nobody can offer help?! Emotional support?
     
  17. MagiAwen Registered Senior Member

    Messages:
    225
    wow. Sounds you seriously need to reinstall illustrator and clean up your computer. A defrag and free up your virtual memory too..meaning clean out your temp, internet temp, cookies and all that.

    You do have antivirus and spyware checking software... yes??

    Again the event viewer is the most likely place you will find the reason why explorer keeps crashing.

    You might want to get more memory. I'd recommend 512MB at least.
     
  18. MagiAwen Registered Senior Member

    Messages:
    225
    oh. you can try deleting the files while holding down the shift key...this should bypass the recyclebin all together.
     
  19. whitewolf asleep under the juniper bush Registered Senior Member

    Messages:
    3,112

    Please Register or Log in to view the hidden image!

    I looked in a wrong place; my RAM is 512 MB, which makes me feel at ease.

    That long troubleshooter said something about reinstalling in safe mode, since some applications may conflict, etc; it worked fine in safe mode. I recall, while I was installing svg player (which Illustrator wants, another player in the collection!), it asked me to close realplayer startcenter. Could that be it?

    Class in 2 hrs, I'll return later.
     
  20. MagiAwen Registered Senior Member

    Messages:
    225
    Might be.
    When you go into safe mode, the computer only loads what it needs to run. Hence, not all programs and drivers are active and running. Excellent way to sluce out what really is going on since windows errors most of the time are of no help.

    You are almost there I think...just have to go little by little and find out what program or device driver is freaking Illustrator out. Might be realplayer...could be a driver that runs realplayer...too many variables so I cannot give you an answer like that.

    But, you are doing really well in figuring out out for yourself... good job

    Please Register or Log in to view the hidden image!


    I am confident that you will have it sorted out soon.

    I know that Adobe products are picky....So are Symantec products. Picky, resource heavy, bloated programs.
     
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