slight problem with computer

Ok, heres the story; one day i was working on my computer and it came up with a prompt telling me that it had remapped my memory to compensate for an error, or something to that effect. I didnt think much of it at the time because my computer seemed to work ok.
So one day i tryed to install a program and my computer restarted and if by magic once it had loaded up it wanted to send an error reporting file back to microsoft claiming a critical error had occured as it does. It does this everytime i want to install any program which is really annoying. It works with everything else, connecting to internet, writing cds, listning to music and all that stuff.
If anyone can help, it would be much appreciated.

Heres the summary:
Prompt to remap memory
When installing computer restarts.
Error reporting says it was a critical error.
Works fine with all other tasks that i have encountered.

A source has said that my ram may be fryed, just wondering what you think of this. Im not sure if its a software problem or a hardware problem. If its just the chips needing replaced that fine and i can add alittle more mem while im at it, but the problem is needing diagnosed.

Please help

Cheers.

 

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I'm betting you've lost a section of RAM, yes.

 

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I think so too.
I phoned the customer service line and the guy didnt have a clue. He told me to change alot of settings and shit even when i told him what i thought was wrong with it.
He then gave me another number to phone cause he didnt have a clue. Im not going to phone the other number cause its expensive on phone calls. Im going to go round to the store and give them shit.

-edit-
I cant open up the box to see whats wrong cause that will invalidate the cover plan i signed upto. Money grabbin idiots.

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If we had our way, we could ban them to Siberia! Another overlooked advantage of the system

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I hope they get it fixed. A lot of computerstores don't have a clue about anything but selling more machines. Your best bet (besides waranty) is knowing someone who has a passion for computers. Why don't those guys open computer stores? If we had our way...

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Welcome to the world of commercalism. When the warrenty runs out, I have no hesitation to open the case. It is usually time to modify the computer by that time anyway. It might not hurt to do a search of the web for memory testing programs. They should be able to identify how much memory you have. That should give you a clue. One time I replaced some memory I had problems with. I put in memory that was not OEM. What happened was the the new memory had different power requirements or some such. Anyway, everytime I rebooted I had to tell it that it had more memory than what it initially saw or I could not make use of the extra memory I had put in. Live and learn. Such is life.

Now a days it becomes more and more important that service meets the customers needs, as you are acutely aware of. Next time you buy another computer you are now a more informed consumer. Shame it takes this to find out though. One expects the products they buy to work. When they don't one expects resolution to the problem. Sadly, todays commercialism neglects that till the purchaser hits them in the face with it. Wonder why there are so many folks that are one time buyers after a problem occurs with the product they bought? Best of wishes with the resolution to your problem.

 

There are alsorts of things you'd need to know to try and deliver an answer. Like what OS are you using for instance.

I guestimate your using a Microsoft OS that is more recent than the one I'm using presently (Probably XP).

The original Windows 95/98 (and even ME) had a problem that when you upgraded your RAM (Within the constraints of the Motherboard) it wouldn't read the amount of RAM correctly.

(This was just down to windows placing a reference to your last available Memory address in system.ini under [386Enh].

The entry was:
MaxPhysPage=5FFF
which you just rem out like this:
; MaxPhysPage=5FFF
And then reboot for the system to "remap available memory".
)

I don't know if XP/2000 will have some similar or identical entry, you might like to check it out.

The only other thought I've had is if you have been messing around with your BIOS. Most BIOS have "Shadow RAM" this is when they Map over area's of RAM for increasing Graphics speed etc. (Map meaning Share).

If your using a system with an AGP slot (And graphics card using it), then the likelihood is you don't need to use as many shadow RAM addresses so you can set them not to map.
This is because AGP cards usually contain their own processors no-adays (along with the processors boards containing L1 and L2 cache's) so the days of Shadow RAM are getting numbered.

 

It is windows XP.
The spec of computer is:
2.00GHz P4
256MB SyncDRAM
40GB Harddisk
Ge-Force II Graphics card.

I havnt been messing with the BIOS no.

It was my parents that had bought me the computer and they chose to get an extented warranty etc, i was fully aware that it was an unnecessary thing. But being parents, they didnt like to listen to me because they always no best. Thus im in this mess just now.

I could probally have fixed it already if it were not still under warranty.

I respect the world in which we live in and its ways, i just wish they could be more honest with you and tell you that all their offers has hidden agendas but that wont happen.

Cheers for all the help.

 

UPDATE

phoned customer help (that cover plan)
Got an error message, summary of it:
---
PAGE_FAULT_IN_NONPAGED_AREA

STOP: 0x00000050 (0xE1098000, 0x00000000, 0x8058A6A8, 0x00000001)
Dumping of physical memory
Complete.
---

Told to select previous restore point and download windows updates. If doesnt work phone back.

Ill keep yous posted.

 

UPDATE

Phoned customer care (again, again) and fucked about with settings cause they told me to.
Still not working.
They have told me to restore to factory settings and backup all programs/everything on my computer onto disk.
If its still not working, only then they will send out a technician to fix it.
Basically, they are unwilling to except that there is a high possibility that is a hardware problem.

Im left with no choice to follow their wishes.

See yous after the restoration. (Hopefully)
I may be some time.

Over and out.

Captain of Crunch, Captain_Crunch.

 

as I told you on MSN - your RAM is fried
has happened to me and some of my mates
same simptoms, same solution -> new ram
you have a warranty, yes?