This is a true story from the WordPerfect helpline. Needless to say, the help desk employee was fired; however, he/she is currently suing the Word Perfect organization for "Termination without Cause." Actual dialogue of a former WordPerfect Customer Support employee with a caller: "Ridge Hall computer assistant; may I help you?" "Yes, well, I'm having trouble with WordPerfect." "What sort of trouble?" "Well, I was just typing along, and all of a sudden the words went away." "Went away?" "They disappeared." "Hmm. So what does your screen look like now?" "Nothing." "Nothing?" "It's blank; it won't accept anything when I type." "Are you still in WordPerfect, or did you get out?" "How do I tell?" "Can you see the C: prompt on the screen?" "What's a sea-prompt?" "Never mind. Can you move the cursor around on the screen?" "There isn't any cursor, I told you, it won't accept anything I type." "Does your monitor have a power indicator?" "What's a monitor?" "It's the thing with the screen on it that looks like a TV. Does it have a little light that tells you when it's on?" "I don't know." "Well, then look on the back of the monitor and find where the power cord goes into it. Can you see that?" "Yes, I think so." "Great. Follow the cord to the plug, and tell me if it's plugged into the wall." ".......Yes, it is." "When you were behind the monitor, did you notice that there were two cables plugged into the back of it, not just one?" "No." "Well, there are. I need you to look back there again and find the other cable." ".......Okay, here it is." "Follow it for me, and tell me if it's plugged securely into the back of your computer." "I can't reach." "Uh huh. Well, can you see if it is?" "No." "Even if you maybe put your knee on something and lean way over?" "Oh, it's not because I don't have the right angle - it's because it's dark." "Dark?" "Yes - the office light is off, and the only light I have is coming in from the window." "Well, turn on the office light then." "I can't." "No? Why not?" "Because there's a power outage." "A power... A power outage? Ah, Okay, we've got it licked now. Do you still have the boxes and manuals and packing stuff your computer came in?" "Well, yes, I keep them in the closet." "Good. Go get them, and unplug your system and pack it up just like it was when you got it. Then take it back to the store you bought it from." "Really? Is it that bad?" "Yes, I'm afraid it is." "Well, all right then, I suppose. What do I tell them?" "Tell them you're too stupid to own a computer."
So the tech did not have the balls to tell her how stupid she was?, Well that’s real life for you, I thought this story was fake to begin with here. That some people are really that stupid is a shock! Please Register or Log in to view the hidden image!
A friend of mine used to work the phones for a power company. During a power outage whining customers led to this: Old lady: My power’s out. Tech: Tell me, does the power line to your house come off of a telephone pole? Old lady: Yes it does. Tech: You need to call the telephone company then. Another one I heard about at a large software company with a fortunately large tech support dept.: Tech: This is Bob. How may I help you today? Customer: Your fucking piece of shit software is fucking broken. What are you going to do to fix it? Tech: Sir, you can’t talk to like that. Customer: Don’t tell me I can’t fucking talk to you like that. Your goddamn software broke. (tech is unable to calm the customer down) Tech: Sir, do you know who you’re talking to? Customer: What? Tech: I said, do you know who you’re talking to? Do you remember my name? Customer: No. Tech: Then FUCK YOU! (slams phone)
