You overhear the new salesclerk promise that a customer's new dress will be delivered the following evening. As an experienced clerk you know that the alterations will not be completed for three days and that still another day will be for delivery. How can you covey the correct information to the customer without embarrassing the new salesclerk?
There is no way to avoid embarrasing them, but there is a way to stop them looking like a fool in future.
I am sure if you think about it more there must be a way not to embarass them cause I copied that quote from an English Communication book since I didn't know the answer.
Lie your way through it and try to keep everyone happy, customer service rule #1 Please Register or Log in to view the hidden image!
I don't think there is anything so wrong with saying: "Oh, I'm sorry ma'am. Actually the alterations usually take 3 days, and then an additional day for shipping." Then you could take that employee aside and tell him/her the real time frame of alterations, just to head them off for next time. Afterall, what is more important? The customer having the correct information or the image of the new worker? Besides, wouldn't that employee feel more embarassed if the customer actually called the next night or the morning after inquiring about the dress?
grap any piece of official looking paper and walk up and say ' this has just arrived from head office and I've been asked to inform all staff immdiately, times for alterations etc etc, are changed with immdiate effect please inform customers of the new details. The customer thinks things have just changed today and gets the 'new' correct information, the sales person does not lose face and can be taken to one side and educated. Wallah, maybe i should be a diplomat.
Why don’t you let him make his own mistakes? By having to face consequences, he will learn very quickly. Could also be he has a way with the seamstresses… By intervening you become responsible for him in a way.
Tell him you need him in the back room, and quickly appraise him of the situation. If he doesn't care, let him make the mistake. If not, he has already learned. Then go back out to the customer and say, "SEPARATE THE RACES, YOU FUCKING SHITHEAD!!!1!"
